Senior Customer and Product Solutions Engineer, GenAI, Antigravity

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
  
• Experience in an analytical role such as business intelligence, data analytics, or statistics.
  
• Experience working with database technologies (e.g., SQL, NoSQL).
  
• Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
  
• Experience using Machine Learning and building solutions.
  
• Experience working with systems (e.g., Linux, Unix).
  

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

gUP's AI Technical Services team empowers first-party and third-party partners and stakeholders to innovate with technologies by providing technical services that unlock the potential of generative AI and open-source solutions. We're a group of product specialists that support Google's GenAI and open source software products.

We are committed to building gUP, and consider this the foundation upon which individual, team, and user success are built. We're also committed to innovation not only in the content of our work, but in the way we work.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Lead GenAI/agentic product support for internal and external customers, end-to-end. Support Partner and product teams with their end-to-end data pipelines to leverage DeepMind Gen AI products and APIs.
• Architect, parse, and query data across Google Cloud storage platforms (GCS, BigQuery SQL/partitioning, CloudSQL Postgres). Build and debug data pipelines.
• Partner directly with engineering product management to influence and shape product roadmaps and future direction. Help product teams make new releases and manage the release train.
• Troubleshoot issues and help partners resolve them. Build and maintain internal tools and solutions powered by Agentic toolkits and Gen AI offerings to enhance support workflows and partner enablement.
• Enhance our support and product portfolio. Stay up-to-date on the latest advancements in Gen AI and related technologies, sharing knowledge and insights.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.