Full Stack Engineer, Support Experience (Greater China Support)

What you'll do

We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams — from Infrastructure to Product to Operations — to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region.

Responsibilities

• Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time
  
• Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations
  
• Debug and solve critical production issues across services and multiple levels of the stack
  
• Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
  
• Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues
  

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of industry software engineering experience
  
• Native Mandarin fluency
  
• Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
  
• Superb communication skills working with both technical and non-technical stakeholders
  
• Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
  
• Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
  
• User empathy and a customer-centric approach to problem solving
  

Preferred qualifications

• Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space
  
• Familiarity with real-time communication systems or messaging infrastructure
  
• Demonstrated technical leadership on ambiguous, impactful projects
  
• Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)
  

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. Working remotely at Stripe A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live. Pay and benefits

The annual US base salary range for this role is $190,400 - $285,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

South San Francisco HQ, Toronto, New York, Seattle, or Chicago

Remote locations

Remote in Canada, or United States

Team

Risk & Financial Crimes

Job type

Full time

Apply for this role  Please find our California applicant personal information notice here. The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.