Solutions Engineer, Privy

About the team

At Privy, Solutions Engineering owns the technical customer journey from evaluation through launch and beyond.

They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support). They help customers move fast, stay unblocked, and get to production with confidence.

This is a high-leverage role at the intersection of customers, product, and engineering. You’ll work closely with Account Management, Forward Deployed Engineers (FDEs), Product Engineering to make sure customers are set up to succeed and that technical issues get resolved quickly and clearly.

We’re looking for someone who is deeply technical, highly organized, and customer-obsessed. Someone who can quarterback complex integrations, communicate clearly with technical stakeholders, and keep customer work moving with speed and rigor. 

What you’ll do

• Own the technical relationship for Privy’s most important customers end-to-end
  
• Lead technical discovery, implementation planning, and launch coordination
  
• Drive integrations to successful completion
  
• Unblock customer issues quickly and with urgency
  
• Coordinate technical follow-through across internal and external stakeholders
  
• Partner closely with Account Management on customer health and escalations
  
• Work with FDE when a problem requires bespoke technical work or product development
  
• Route long-tail issues to Support Engineering and keep ownership clear
  
• Surface recurring customer pain points and product feedback to the broader team
  

Who you are

Minimum requirements

• 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role
  
• Strong technical judgment and comfort in complex customer environments
  
• Excellent communication and follow-through
  
• Strong ownership and a bias toward action
  
• High customer empathy and sound prioritization
  
• Ability to manage ambiguity and keep workstreams moving
  

 

In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits

The annual US base salary range for this role is $148,300 - $222,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

New York

Team

Operations

Job type

Full time

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