Tech Training Specialist, DCEO, AWS Infra Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Tech Training Specialist (DCEO), you will be responsible for delivering technical training programs focused on critical infrastructure systems — electrical, mechanical, UPS, HVAC, generators, and fire suppression — for Data Center External Operations teams. You will manage and conduct initial technical training programs for new hires, ensuring they are properly equipped with the knowledge and skills needed to operate and maintain AWS's mission-critical facility infrastructure. 

Key job responsibilities
Training Program Management Design and deliver instructor-led training on critical infrastructure systems including electrical distribution, mechanical systems, UPS, HVAC, generators, and fire suppression. Manage Initial Training program logistics—scheduling, classroom coordination, and lab utilization. Conduct hands-on training on switchgear, generators, cooling systems, and BMS. Maintain instructor certifications and perform certification observations. Monitor trainee progress, address behavioral/policy issues, and maintain accurate training records.

Learning Lab Management Serve as Subject Matter Expert for all critical infrastructure lab equipment and training facilities. Maintain and optimize training spaces including electrical panels, UPS units, HVAC trainers, and generator simulators. Develop SOPs for lab equipment covering electrical, mechanical, and fire suppression systems. Create practical scenarios simulating real-world infrastructure situations and emergencies. Support setup and commissioning of new training labs across regions, and prepare equipment for upcoming sessions.

Program Development & Improvement Collaborate with SMEs to develop and refine training materials. Identify improvements to content and delivery methods. Create supporting documentation for electrical/mechanical systems and emergency procedures. Stay current with latest critical infrastructure technologies and operational practices. Gather and act on feedback from trainees, managers, and instructors to continuously enhance program quality.

Basic Qualifications

- 1+ years of Microsoft Office products and applications experience
- 3+ years of acting in a team lead capacity, supporting, training, and mentoring less experienced maintenance technicians experience
- 3+ years of conducting predictive and preventative maintenance procedures experience
- 3+ years of demonstrating safety standards experience
- 3+ years of troubleshooting and diagnostics of material handling equipment (MHE) experience
- High school diploma, or equivalent
- Experience as a trainer and ability to manage a classroom of learners
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

- Experience with technical writing, or experience with multimedia content creation
- Experience with project management
- Experience developing or delivering training programs across multiple sites or regions

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.